Most definitely! Our founder, Ryan, is a digital agency owner of 15+ years, so he knows how to handle nearly any agency-specific issue. He has a background as a technical project manager and can deal with websites, web hosting, project management, operations, and much more.

In addition, our thorough onboarding process ensures we learn everything we can about your agency so the transition is seamless.

We can handle most website technical issues, either with builders and plugins or code-based ones. The developers on our team are 100% US-based, and each dev has at least 10 years of experience fixing and working on websites. We specialize in WordPress websites but can also help with website platforms like Wix, Squarespace, Framer, Webflow, and more.

Please note that coding work is only done to solve immediate website issues. We do not move projects forward with coding work, since we are in the business of covering for agency owners and not programming.

For web hosting issues, we can help in every way we can through control panels and similar methods, but we are not server admins. We are happy to connect with any hosting companies or partners you work with, though.

Both of our plans include 2 hours of task/work time per day. Additional hours are billed at $50 per hour. Although we provide coverage for 10 hours (9am to 7pm Eastern) per workday, we only bill for the time we work on tasks for your agency.

This ensures maximum efficiency so you won’t be billed for any time other than when we work on tasks for your agency.

Yes, the hours will roll over until the end of your vacation coverage period. This means if you book 5 days of vacation coverage (2 hours per day), you will get 10 hours of work pooled. We will only bill additional hours, at $50 per hour, after we have used up the 10 pooled hours for the vacation.

Since workloads vary based on the day, this policy is designed with pricing flexibility for agency owners in mind.

Both of our plans include coverage during regular business days from 9am to 7pm US Eastern Time. With our advanced coverage plan, you also receive an after-hours check-in at 10pm Eastern each weeknight, and 2 check-ins per weekend day. As long as you have an advanced coverage day on a Friday or Monday, we include the weekend check-ins free of charge. You don’t need to pay for full coverage on weekends.

We will handle any urgent issues over the weekend, using the total pooled vacation hours, and save the non-urgent work for the next full weekday.

For our standard coverage plan, we offer first replies within 2 hours during our business hours of 9am to 7pm US Eastern Time. With our advanced plan, we offer first replies within 1 hour during our business hours. Once we have given our first reply, we will continue these conversations with quicker reply times.

Depending on our workload, we usually give a first reply sooner than these estimates. Due to workload fluctuations, we can’t guarantee these response times but will do our absolute best to meet them whenever possible.

At the end of each workday, we will share a brief report with the tasks we worked on that day and how we dealt with the situations that arose. At the end of the trip, we also provide a detailed vacation debrief document with even more info.